Case Studies

Our Case Studies section highlights successful projects where we’ve helped improve guest experiences, operational efficiency,
and sustainable growth through tailored, innovative solutions.

Case Study 1:

Margaret River Hideaway & Farmstay

Margaret River, Western Australia

Margaret River Hideaway & Farmstay stands as a benchmark example of strategic property management and hospitality excellence in Western Australia’s competitive short-stay accommodation market. Under experienced leadership and a disciplined operational model, the property has achieved occupancy rates between 85-92%, while maintaining strong profitability and a high guest return rate year after year.

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The Challenge

Operating within one of Western Australia’s most sought-after tourist regions, the short-stay accommodation market in Margaret River is both dynamic and highly competitive. With numerous boutique stays and luxury lodgings emerging in recent years, achieving sustained occupancy and profitability required:

  • Differentiating the property within a crowded market
  • Optimising pricing strategies for seasonal demand
  • Maintaining consistently high service and guest satisfaction levels
  • Developing an authentic, experience-driven brand that encouraged repeat visitation
The Results

Through disciplined management and a guest-centric approach, Margaret River Hideaway & Farmstay has demonstrated long-term commercial success, including:

  • 88% annual occupancy rates, maintained consistently across multiple years
  • Sustained profitability, even during fluctuating market conditions
  • Significant repeat visitation, with many guests returning annually
  • Enhanced reputation, recognised as one of the region’s most reliable and family-friendly farmstay experience.
Key Takeaways

The success of Margaret River Hideaway & Farmstay highlights the value of combining strategic marketing, operational discipline, and authentic guest experiences. It demonstrates that, with the right positioning and management approach, short-stay accommodation properties can achieve sustained high performance, even in competitive markets.

This case reinforces a central belief: When a property’s operations, marketing, and guest experience align — consistent occupancy, profitability, and long-term brand loyalty naturally follow.

Case Study 2:

Peppermint Brook Cottages

Margaret River, Western Australia

Located in the heart of the renowned Margaret River region, Peppermint Brook Cottages has established itself as one of Western Australia’s most consistently successful short-stay accommodation properties. Through a combination of strategic management, guest-focused service, and disciplined marketing, the property has maintained exceptionally high occupancy rates, achieved steady profitability, and built a loyal base of repeat visitors over many years.

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The Challenge

Operating in a highly competitive regional tourism market, Peppermint Brook Cottages faced the ongoing challenge of sustaining high occupancy in both peak and off-peak seasons. The objectives were clear:

  • · Achieve consistent year-round occupancy
  • Maintain profitability amid rising operational costs and fluctuating tourism demand
  • Differentiate the property from an increasing number of new accommodation options in the area
  • Foster repeat visitation through superior guest experience and value
The Results

Over many years of disciplined management, Peppermint Brook Cottages has delivered outstanding and sustainable performance outcomes:

  • Consistently high occupancy rates, among the strongest in the Margaret River region averaging 97% through the past 4 years
  • Stable profitability, achieved through efficient operations and optimised pricing strategies
  • High guest retention, with a strong percentage of repeat and referral-based bookings
  • Enduring reputation, recognised as one of the area’s most dependable and well-managed accommodation providers
Key Takeaways

The success of Peppermint Brook Cottages demonstrates the power of clear market positioning, operational discipline, and customer loyalty in driving long-term returns for short-stay accommodation assets.
By focusing on the fundamentals — quality, value, and consistency — the property continues to perform at an elite level in one of Australia’s most competitive regional markets.

The result is a resilient, high-performing business model that balances guest satisfaction with sustained financial success.